Privacy Policy

This Privacy Policy describes how the following entity collects, uses, and protects personal information obtained through the website "TokyoExpat" (https://tokyoexpat.tokyo).

When you submit an inquiry through the contact form on this website, we may collect the following information:

• Full name
• Email address
• Inquiry content — including your service interest, move-in timeline, and any other information you choose to provide

This website does not currently use cookies, access analytics tools, or advertising trackers of any kind.

Personal information collected through this website is used solely for the following purposes:

• Responding to your inquiry and providing advisory services
• Communication necessary to deliver the services you have requested
• Compliance with applicable legal obligations

We will not use your personal information for any purpose beyond those listed above without your prior consent.

We do not sell, rent, or otherwise disclose your personal information to third parties, except in the following circumstances:

• You have given your prior consent
• Disclosure is required by applicable law or a lawful request from a competent authority
• Disclosure is necessary to protect the life, body, or property of an individual and obtaining your consent is not reasonably practicable

The contact form on this website is processed by Formspree (Formspree, Inc.), a US-based form handling service. Data you enter in the form is transmitted to us via Formspree's servers.

For details on how Formspree handles data, please refer to their Privacy Policy at formspree.io/legal/privacy-policy.

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or destruction. Access to systems holding personal information is restricted to the representative of the company.

In accordance with Japan's Act on the Protection of Personal Information (個人情報保護法), you have the right to request disclosure, correction, addition, deletion, suspension of use, or cessation of third-party provision of your personal information that we hold.

To exercise any of these rights, please contact us using the details below. We will verify your identity and respond within a reasonable timeframe.

For any questions, requests, or complaints regarding the handling of personal information, please contact us at:

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The revised policy will take effect upon publication on this page. We will notify users of material changes via a notice on this website.